[PRD] Onboarding app outage

Incident Report for iLoan

Resolved

This incident has been resolved.
Posted May 07, 2025 - 15:11 CEST

Update

We are continuing to investigate this issue.
Posted May 07, 2025 - 11:23 CEST

Investigating

[PRD] Onboarding app is experiencing an outage.

Impact:
- Quotes can be requested and updated. Quotes are not affected.
- Applications in which source data has not been collected yet can proceed after the incident is resolved. Affected customers will receive an e-mail once source data can be collected again.
- Applications in which source data has already been collected are not affected.

Our apologies for any inconvenience this may cause.
We will notify you once the incident is resolved.
Posted Apr 28, 2025 - 07:10 CEST
This incident affected: Onboarding (Onboarding app provider).