Payment services - Degraded service across multiple environments

Incident Report for iLoan

Resolved

Payment services has been recovered
Posted Oct 16, 2026 - 19:15 CEST

Investigating

Payment services is experiencing degraded service across all environments
Impact:
- Quotes and applications are not affected.
- Loan disbursals might be delayed. Affected customers might not receive the loan amount until the incident is resolved.
- Direct debits might be delayed. Affected customers might be debited on a later date than the agreed direct debit day.
- Processing of manual payments might be delayed. Manual payments might not be processed until the incident is resolved.

Our apologies for any inconvenience this may cause. We will notify you once the incident is resolved.
Posted Oct 15, 2026 - 14:50 CEST
This incident affected: Payment services.