Onboarding app provider - Partial outage

Incident Report for iLoan

Resolved

Onboarding app provider has been recovered
Posted Aug 05, 2026 - 07:55 CEST

Investigating

Onboarding app provider is experiencing an outage on some environments
Affected environments:
- Oranje - West

Impact:
- Quotes can be requested and updated. Quotes are not affected.
- Applications in which source data has not been collected yet can proceed after the incident is resolved. Affected customers will receive an e-mail once source data can be collected again.
- Applications in which source data has already been collected are not affected.

Our apologies for any inconvenience this may cause.We will notify you once the incident is resolved.
Posted Aug 05, 2026 - 07:36 CEST
This incident affected: Onboarding (Onboarding app provider).